We have some exciting news to share – J.D. Power and Associates has recently awarded KraftMaid its “Highest in Customer Satisfaction with Cabinets” award. KraftMaid is honored to accept this award, which represents a level of excellence and prestige that is recognized and respected within the industry.
At KraftMaid, customer satisfaction is our highest priority and this recognition is the culmination of hard work from all levels of our company. Thanks to our employees, salespeople, designers and partners who make superior service a focus when working with each customer; and thanks to every homeowner who chooses to bring KraftMaid products into their home. KraftMaid is committed to maintaining the level of customer satisfaction that this important distinction represents.
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Awards are nice, but I’m extremely dissapointed with this company. This past Monday, I paid over $1800 to Lowe’s for a granite countertop from KraftMaid. I was told that someone from KraftMaid would contact me within 2 days, and set up an appointment within a week.
After not hearing from anyone for 4 days, I called Lowes. they were able to get someone from KraftMaid to finally call me, but I was told they couldn’t even come to measure until the 29th, 2 1/2 weeks after I paid. This company has no idea what customer service is, and I wish I had never heard of them.